Sharing our perspective

Unique industry perspectives to help clients navigate challenges, whether transformation and create value.

Who we are

Mercer’s industry experts continually evaluate market challenges and trends, delivering fresh perspectives and innovative approaches to address your most pressing people challenges. Our combined experience, industry insights, comprehensive data and analytical capabilities help organisations customise their strategies to achieve their goals and deliver successful outcomes.

What makes us different

30,000

Clients worldwide

140+

Countries

27

Years of experience 

Our Industries

Our team collaborates on pressing issues facing the industry, such as planning and preparing for the impact of the energy transition and ESG on the workforce, driving improved performance through redesigned rewards philosophies and incentives, working buy and sell side for M&A transactions, identifying and sourcing new skills for future industry business models, and providing solutions to help attract, retain, develop and engage diverse teams. Mercer’s energy consultants work with more than 1,500 local, regional and global clients across the energy value chain — E&P, oilfield services and drilling, midstream, downstream, chemicals, mining, power and renewables, and energy trading — to co-create effective human capital strategies and solutions.

Meet our leader

Milan Taylor

Partner, Energy Leader

Milan has over ten years of experience working across the energy industry delivering consulting work and solutions across a range of Human Capital areas (including Reward, Executive Compensation, Future of Work & Flexible Benefits). Milan founded and facilitates a number of established Mercer Energy Forums and Networks (Mercer Africa Energy Forum, Mercer Middle East Energy Forum, Mercer Asia Pac Energy Forum, Mercer European Energy HR Strategy Network and European Renewables Network). These peer-to-peer networks meet at regular intervals throughout the year connecting HR industry leaders to discuss topical issues and develop pragmatic insights.

Milan is the energy lead for Mercer’s New Shape of Work — working with senior leadership teams in organisations across the energy value chain towards better understanding the Human Capital impact of the energy transition & transformation, digitalisation, artificial intelligence and robotics.

Milan is also a member of the World Economic Forum’s Taskforce on Preparing for the Future of Work for Oil and Gas.

Mercer has been extremely flexible in delivering projects for us. Why would we look elsewhere for these services…?
Chief HR Officer Large International Oilfield Services Company

People are the engine of every technology company. Mercer’s technology industry experts and consultants partner with the leaders from over 2,500 of the most innovative, high growth technology organisations to power and empower their workforce to drive results for their customers, organisation and shareholders alike. Serving as trusted advisers, the industry-leading insights that Mercer’s Technology Vertical provides to our client’s business and human resource leaders allows them to shape their unique business and human capital agendas. Doing so helps our clients anticipate and respond to the workforce impacts arising from industry-related seismic shifts and competitor-led disruption.

Meet our leader

Ted Patchet

Technology Industry Leader
Ted is a Partner and Senior Client Manager in Mercer’s San Francisco office. He has over 25 years expertise in strategic business planning working with large, multinational organisations across many industries. Ted aligns and leads Mercer's cross-functional teams to deliver needs-based human resource and process improvement solutions including total rewards, retirement and healthcare strategy, investment consulting, talent management, employee communication and engagement, workforce planning, M&A, and HR delivery.
"I believe your industry insights presented a tremendous amount of value for us. You told us some awesome truths about what leading innovative tech companies are doing in the marketplace, and really helped us reflect upon not only what we do well, but also on what we can collectively improve upon. Thank you so much helping start our ideation journey."
Head of NA HR at a multinational, Fortune 100 software company

The financial services and insurance (FS&I) industry is changing — customers are better-informed, have higher expectations and anticipate a consistent experience regardless of engagement channel. Mercer helps banks, insurers, investment managers, mutual funds, hedge funds and other financial service companies address their most pressing people-related challenges — from building a future-ready workforce to reshaping their investment and retirement outcomes to modernising health, well-being and benefits programmes.

Meet our leader

Ross Baker

Senior Partner, Global Financial Services & Insurance Industry Leader
As Mercer’s Global Financial Services & Insurance (FS&I) Industry Leader, Ross is responsible for the overall operations of Mercer’s FS&I client portfolio, as well as delivering new intellectual capital to the industry. In this role, Ross provides clients with a global, strategic perspective to help them solve their health, wealth and career objectives.
Our bank was in need of expert advice to revise our group health and welfare plans for compliance and perceived value by our employee base. The Mercer team took the time to understand our first priority, the health of employees and their families. Year after year, they masterfully provide a holistic approach to design plans that fit within compliance and financial objectives while keeping the care of our people as our guiding light. Thank you Mercer.
CHRO, regional bank

Mercer’s automotive industry practice provides strategic advice and support to over 275 organisations around the globe. Within our auto industry community, we have experts in each major manufacturing location around the world. This team monitors the impact of the seismic shifts taking place in the industry such as electrification, autonomy and mobility, to better understand the impact of these changes on the attraction, retention and motivation of talent. These changes are dramatically affecting the people strategy of all automobile OEMs and suppliers, as well as general manufacturers where the modernisation of plants and equipment call for more digital and technologically oriented employees.

Meet our leader

Mike Ponicall

Automotive Industry Leader
Prior to joining Mercer in 2009, Mike was a Managing Director for Towers Perrin, responsible for all of the Towers' markets around the world. He has over 35 years of consulting experience in global human resource management, with emphasis on global employee benefits design and captive financing. 
 Mercer is very proactive and always seeking the most innovative and cost efficient solutions for their clients. The voice of the customer is very important to them.
Global Auto supplier

Disruption and uncertainty driven by shifting market, demographic, and lifestyle forces are perhaps most prevalent in the Healthcare industry. The viability of current systems of production, delivery, treatment and payment are at risk around the world, regardless of the economic and regulatory models in place. Marsh McLennan helps organisations manage the world’s most important resource – people – by improving healthcare outcomes and long-term financial security. Mercer's Healthcare Provider Industry Practice excels in people strategy, workforce analytics, organisation structure, change management, and rewards consulting to find the best path forward for healthcare providers going through this time of dramatic transformation. Given the extraordinary challenges in the healthcare industry, a focus on today AND tomorrow has never been more important. Our number one priority is to provide the best end-to-end strategic plan to drive optimisation of human capital across clinical, operating and HR functions.

Meet our expert

John Derse

Healthcare Provider Industry Practice Leader

John Derse, located in Charlotte, NC, is a Senior Partner and leads Mercer’s Healthcare Provider Industry Practice. His consulting is in the area of People Strategy which includes strategy, alignment/change management and workforce analytics and rewards providing clients with "end to end" strategic advice concerning the design, implementation and operation of human capital and the HR function.  

John’s clients include some of the largest health systems and academic medical centres in the South and Midwest. John has also partnered with organisations and been involved in innovative work for a broad range of clients across various industries, including financial services, consumer products, retail, manufacturing and distribution, entertainment. John has been at Mercer for over 30 years.

 Mercer has brought great expertise to the table, but more importantly than that we have a very trusting relationship and an ability to have open communications. When you have that, you can tackle any problem that a project this size is going to have.”
Frank Venuto, Chief Human Capital Officer Nebraska Medicine

An evolving business environment and workforce present unique challenges. Mercer’s retail industry experts are sources of insight and experience for meeting these challenges, helping more than 600 organisations reimagine the world of work to make brighter futures for millions of employees and their communities. Moving forward in a transformed world requires transformative approaches. Our strategic partnerships with the retail industry support the alignment of business and talent agendas around future value creation.

Meet our leader

David Kopsch

Principal, Head of Retail Industry
David devises strategies and advises clients in retail on a variety of topics including total rewards strategy and organisation design for developing a compelling employee experience. Aside from workforce rewards, his experience includes business restructuring and transformation for global organisations, benefits effectiveness assessment, and organisation process optimisation, to name some areas. Prior to joining Mercer, David served in various corporate roles including Director of Global Rewards and Mobility for a multi-national omni-channel retail company and was the Rewards and Mobility Leader for a global food ingredient manufacturer.
 We are absolutely thrilled to have Mercer as one of our valued business partners.  Through amazing and challenging times you have been there for us providing resources, insights and solutions.”
Head of HR / Diversity Equity & Inclusion from a Speciality Retail company
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